Privacy Policy

Blue Otter Aquatics, LLC Effective Date: August 6, 2025

1. INTRODUCTION

Blue Otter Aquatics, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website at blueotteraquatics.com or use our services.

2. INFORMATION WE COLLECT

We collect information you provide directly to us, including:

  • Contact information (name, email address, phone number, service address)

  • Pool and spa details (type, size, sanitization system, equipment details)

  • Service preferences and scheduling information

  • Payment information for invoicing and transactions

  • Photos and videos of our work (avoiding any identifying address information)

  • Customer reviews and feedback

  • Any other information you choose to provide through our contact or quote forms

We also automatically collect certain information through website analytics, including website usage data, browser type, and general location information to improve our website experience.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide pool and spa cleaning and maintenance services

  • Generate quotes and process service requests

  • Process payments and send invoices

  • Schedule and manage service appointments

  • Send service updates, newsletters, and marketing communications

  • Contact you about additional services that may be of interest

  • Display photos and videos of our work for marketing purposes

  • Improve our services and website functionality

  • Comply with legal and regulatory requirements

4. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information to third parties. We may share limited information when necessary for:

  • Payment processing through our secure payment gateway

  • Service management through our customer relationship management (CRM) platform

  • Legal compliance or to protect our rights

  • With your explicit consent

5. DATA STORAGE AND SECURITY

Your information is stored securely using industry-standard practices:

  • Customer data is primarily stored in secure cloud-based systems

  • Form responses are stored within our website platform and backed up on secure cloud storage

  • Local backups may be maintained for business continuity

  • We implement appropriate security measures to protect against unauthorized access

6. DATA RETENTION

We retain your information as follows:

  • Customer records: Up to 3 years after service ends

  • Service records: Up to 3 years for quality and training purposes

  • Transactional history: Up to 3 years for tax purposes

  • Contact/quote form submissions: Until deletion is requested via privacy@blueotteraquatics.com

Retention time frames may be adjusted as required by State Law or vendor requirements.

7. YOUR RIGHTS

You have the right to:

  • Request deletion of information submitted via contact or quote forms at any time

  • Opt out of marketing communications

  • Access or update your personal information

  • Contact us with privacy concerns

To exercise these rights, email us at privacy@blueotteraquatics.com.

8. MARKETING COMMUNICATIONS

We may send you newsletters, service updates, and information about additional services. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting privacy@blueotteraquatics.com.

9. PHOTOS AND VIDEOS

We may take photos and videos of our work for use on our website, social media channels, and marketing materials. We avoid capturing identifying address information in any media we collect.

10. CHILDREN'S PRIVACY

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. GEOGRAPHIC SCOPE AND LIMITATIONS

This Privacy Policy is intended for residents of Texas, as we only provide services within Texas, primarily in the northern Texas area including cities within Tarrant County. If you are visiting our website from outside of Texas, please note that:

  • We do not provide services outside of Texas

  • This Privacy Policy may not comply with privacy laws in your jurisdiction

  • We do not intentionally collect personal information from visitors outside of Texas

  • By using our website from outside Texas, you acknowledge that your information may be processed according to Texas and U.S. laws

  • We are not responsible for compliance with privacy laws outside of Texas

If you are located outside of Texas and have submitted information through our website, please contact privacy@blueotteraquatics.com to have your information removed.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

13. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Email: privacy@blueotteraquatics.com Website: blueotteraquatics.com